Grievance Redressal

1. Grievance Officer

Grievance Officer, SRK Ferro Private Limited, Office 3/2, Suhatta Mall, 3rd Floor, City Centre, Durgapur, Bardhaman, West Bengal 713216. Email: srkferro43@gmail.com. Phone: +91 9735888786.

2. What you can raise

Complaints about an order, quality, delivery, invoice, payment, privacy, or content on this website.

3. How to raise it

Email the officer with your name, contact details, order or enquiry reference and a clear description of the issue, with photos or test reports if you have them.

4. Timelines

We aim to acknowledge a complaint within 48 hours and to resolve it within 30 days of receipt. Quality claims must follow the claims window in our Terms and Conditions.

5. Escalation

If you are not satisfied, you may seek remedies available under applicable law. Disputes are subject to the jurisdiction stated in our Terms and Conditions.